The term 'Retrospex UK Ltd', ‘Retrospex’, 'Eyeconic Society' or 'us' or 'we' refers to the owner of the website whose registered office is insert registered office here. Our company registration number is company number in England and Wales. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Retrospex UK Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Retrospex UK Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
In the event that a product is listed with any incorrect information or at an incorrect price due a typographical error, or error in pricing from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price regardless of whether an order has been confirmed. If you have been charged and we subsequently cancel your order, we will immediately issue a credit to your account/refund in full, to the value of the incorrect price, including any delivery charge.
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the said goods. Full specifications (detailed) are available from the manufacturers’ brochures and websites. We endeavour to keep information as accurate and up to date as possible although we make no guarantee this can always be the case.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Retrospex UK Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Pricing and Payment
The total price payable for the goods will be shown when you place your order, whether or not the order has been confirmed we are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission, the price published for the goods is incorrect. To confirm we can do this whether or not the order has been confirmed. We will of course inform you of the correct price and give you the opportunity to cancel your order. All prices on our website are inclusive of VAT.
All payment transactions are subject to validation checks and are authorised by the PayPal. We accept payment only via PayPal at this time. If PayPal refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order.
Refund Policy and Returns
You have the right to cancel the order within seven days of your contract with us, Retrospex UK Ltd or seven days of receipt of the goods, whichever is the longer term. If you do find it necessary to cancel your order, you will have your payment refunded, and the goods will be returned to us. You must contact us immediately via email firstname.lastname@example.org or telephone 0333 577 3055 should you wish to return a product.
The returned glasses need to reach us within 14 of original dispatch date (30 days for varifocals). Please allow 7 working days from the day the parcel in received for your refund to be processed. You will receive an email to inform you that your parcel has been received and that your refund is being processed. You will also receive an email informing you that your refund has been complete. It is the customer’s responsibility to cover the cost of the return and also ensure all items reach us in original condition including all accessories (cases, cloths etc). Only the full amount of the frame will be refunded. Exclusions apply to delivery cost and additional lenses cost. Please obtain proof of postage as we are unable to take responsibility for packages lost in the post. Any damages of frames due to; wear and tear or mistreatment is not responsibility of Retrospex UK LTD. All frames are guaranteed by manufacturer’s warranty that protects against manufacturing defect in products associated with normal wearing conditions. Accidental breakage, abuse or loss are not covered by this warranty
Your statutory rights with regards to returns and refunds are not affected.
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire, terrorism, war and legislation petrol crisis and transport or weather disruptions. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
The Availability of Goods
All products are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. Please note we will not be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.